Refund policy
At EMROZ Collections, customer satisfaction is our priority. We want you to shop with confidence, so please read our Return & Refund Policy carefully before placing your order.
Returns & Exchanges
- We offer 7-day returns or exchanges from the date of delivery.
- Items must be unused, unwashed, unworn, and returned in their original packaging with all tags attached.
- Products that have been altered, damaged, or misused by the customer are not eligible for return or exchange.
- Return or exchange requests must be submitted within the specified return period.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. Please provide clear photos or videos of the issue so our team can review your request.
Once verified, EMROZ Collections will arrange a suitable replacement or exchange where applicable.
Refund Policy
- Refunds are processed only when the ordered product is out of stock, unavailable, or cannot be replaced.
- Once a refund is approved, it will be processed within 5–7 business days.
- Refunds may be issued through the original payment method or bank transfer, depending on the payment method used.
- Shipping charges are non-refundable, except when the wrong or damaged item has been delivered by us.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used, washed, or worn products
- Products without original tags or packaging
- Altered or customized products
- Sale, clearance, or promotional items, unless they are received damaged or incorrect
How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with your order number, reason for return, and relevant product photos/videos. Our team will guide you through the return process.
Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please contact EMROZ Collections:
WhatsApp: +92 328 9187309
Email: emrozcollections@gmail.com