Terms of service

Welcome to EMROZ Collections. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before using our website or services.

1. General

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. EMROZ Collections reserves the right to update, modify, or change these terms at any time without prior notice.

2. Products & Pricing

  • All products displayed on our website are subject to availability.
  • We make every effort to ensure that product descriptions, images, and prices are accurate. However, occasional errors may occur, and we reserve the right to correct them without prior notice.
  • Actual product colors may vary slightly due to photography, lighting conditions, and individual screen settings.
  • Product designs, prints, embroidery, and details may vary slightly depending on production and fabric characteristics.

3. Orders

  • Once an order is placed, you will receive an order confirmation.
  • EMROZ Collections reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, incorrect product information, suspected fraudulent activity, or any other valid reason.
  • Customers are responsible for providing accurate name, shipping address, phone number, and other required contact information.
  • Orders cannot be modified or cancelled once they have been dispatched.

4. Shipping

  • Delivery times are estimates and may vary depending on the customer's location and courier services.
  • EMROZ Collections is not responsible for delays caused by courier companies, weather conditions, public holidays, natural events, or other unforeseen circumstances.
  • Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

5. Returns & Refunds

Our Return & Refund Policy governs all return, exchange, and refund requests. Please review our Return & Refund Policy carefully before placing an order.

6. Intellectual Property

All website content, including the EMROZ Collections name, logo, images, product photographs, graphics, text, designs, and other visual materials, is the property of EMROZ Collections and may not be copied, reproduced, modified, distributed, or used without prior written permission.

7. Privacy

Your personal information is collected and used for purposes such as processing orders, arranging deliveries, providing customer support, and improving our services. We do not sell or share your personal information with third parties except where necessary to complete your order, provide related services, or comply with applicable legal requirements.

8. Limitation of Liability

EMROZ Collections shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services, to the extent permitted by applicable law.

9. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of this website or purchase of our products shall be subject to the applicable jurisdiction of the courts of Pakistan.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact EMROZ Collections:

WhatsApp: +92 328 9187309
Email: emrozcollections@gmail.com